DoubleTree by Hilton Hotel Rochester

"The rooms are clean and comfortable. I always appreciate when a hotel has shifted to flooring rather than carpet. The atrium space is really beautiful and the location near the highway made it perfect for what was needed. Service could have been better. Its evident from the housekeeping practices that the housekeeping staff is not equipped or empowered to do their work to the best of the ability and with the time and materials needed. Our door was left ajar..."

"People here were solid. The rooms could use some investment. First room we walked into had a bathroom floor covered in water. Someone didn’t shut the shower off and it was dripping long enough to cause that. Front desk was great and got us a new room right away. Second room was good, but the shower nozzle was a major inconvenience. Rooms were very clean. Reminder that DT doesn’t do complimentary breakfast. People said the breakfast place was good inside..."

"A lot of the reviews were pretty brutal, but the hotel was fairly close to my client , was recently renovated,and there were quite a few dining options available nearby, so I went ahead and gave them a try. I used the app for a contactless check in and requested a digital key card. Everything was flawless. The room (613) was spacious, clean, the bed was very comfortable and the furnishings were fine, albeit a tad worn. The hotel lobby..."

"A pretty nice hotel. It just got recently renovated... well the rooms did. Anyway..... with all nice new furnishings it was clean. Semi under construction still but a good stop and a place to rest your head It's on par with the rest of the DoubleTree hotel standard"

"I stayed here for one night for a work trip. Staff was friendly and helpful. I forgot a toothbrush and toothpaste, and the front desk was more than willing to provide some travel replacements (very much appreciated). My room was a bit worse for wear. AC unit had a broken hinge, light fixtures were yellowed and slightly dusty/dirty. Bed was clean and comfortable. Bathroom was OK, not great. Fairly weak water pressure in the shower, and everything seemed like it..."

"I have mixed feelings about this place. I booked the stay last minute due to traveling arrangements - good. The price was reasonable - again, good. The front desk attendant was personable & kind - excellent. They had a café & a bar/restaurant onsite, which was convenient - great (really didn't feel like braving the weather to grab a bite). The indoor pool & gym facilities were top notch (though I didn't partake in either) - great. Renovations were being..."

"My family and I stayed at the DoubleTree by Hilton in Rochester, NY for a wedding and had a fantastic experience. We booked two rooms — one for my husband and me, and another for our daughter — and everything from check-in to checkout was seamless. A special shout-out to Chrissy at the front desk, who made our arrival extra special. She was incredibly friendly, professional, and went above and beyond to make us feel welcome. Her helpful advice and..."

"My family and I were guests during a much-needed renovation. The rooms were nice. The pool area was beautiful. However, the other common spaces were tired-looking. We would definitely come back after the renovation."